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- GRADE: Principal Officer
- REPORTS TO: Director Communications
- JOB PURPOSE:
- Establish or maintain cooperative relationships with representatives of the community, consumer, employee, or public interest groups;
- Act as the departmental risk champion, anticipate, and identify reputational risk issues and propose appropriate communication actions;
- Coordinate the procurement of all goods and services required by the Department.
- Oversee the preparation of an annual newspaper pull-out on activities of the fund;
- Oversee the regular maintenance and updating of the Fund website.
- Contribute to the drafting and preparation of speeches for the Fund’s management;
- Draft concept notes and proposals for departmental activities and special communication projects.
- Spearhead writing of departmental reports from external stakeholder engagements.
- Proactively identify opportunities for engagements and influence them by current developments that relate to all key stakeholders.
- Plan and manage the internal and external surveys that evaluate the attitudes, opinions, and level of awareness of stakeholders and partners.
- Review draft reports, and press releases for distribution to targeted media;
- Review the daily /routine staff updates in consultation with the Head of Department.
- Contribute to the development and timely review of communications policies and strategy of the Fund.
- Ensure comprehensive media monitoring to gauge public and stakeholder assessment of the Fund’s mandate and the general environment of operation;
- Plan development or communication of the Funds’ programs to maintain favourable public or stakeholder perceptions of the Fund’s accomplishments, agenda, or responsibility;
- Organize public appearances, lectures, contests, or exhibits for clients to increase public awareness and promote the goodwill of the Fund;
- Organize the Fund’s events; parties, promotions, media engagements, exhibitions, and any other outreach programs.
- Confer with production or support personnel to produce or coordinate the production of advertisements or promotions;
- Prepare Departmental budgets, work plans and procurement plans.
- Supervise and manage the performance of staff.
- Perform any other duty as assigned from time to time.
- EXPECTED OUTPUTS:
- Cooperative relationships established or maintained.
- Social, economic, and political trends observed and reported.
- Risks anticipated and appropriate communication strategies proposed.
- Procurement of goods and services coordinated.
- Preparation of an annual newspaper pull-out conducted.
- Website maintained and updated.
- Draft concept notes and proposals prepared and submitted.
- Departmental reports from external stakeholder engagements prepared and submitted.
- Opportunities for engagement identified.
- Internal and external surveys are planned and managed.
- Reports and press releases reviewed.
- Daily routine staff updates reviewed.
- Communication Policies and strategy reviewed.
- Media monitoring.
- Public appearances, lectures, contests, etc. organized.
- Budgets and work plans prepared.
- Staff supervised and performance management.
- COMPETENCIES:
- Technical Competencies
- Research and analytical skills;
- Technology transfer;
- Managing relations and partnerships;
- Setting up of local and international collaborations;
- Marketing, promotion, sponsoring, fundraising;
- Relations with the media and public relations;
- Exhibition design and management.
- Knowledge in Microsoft Office Suite, Creative Graphics Design, Website & Social Media Management;
- Management skills in areas including planning, organizing supervising, budgeting, and evaluation.
- Behavioural Competencies
- Accountability and dependability: Take personal responsibility for the quality and timeliness of work and achieve results with little oversight.
- Self–management and thoroughness: effectively manage own time, priorities, and resources to achieve goals; Ensures that work is complete and accurate and independently follows up with others to ensure that agreements and commitments are fulfilled.
- Communication: Share and receive information using clear oral, written, and interpersonal communication skills.
- Stress Tolerance/tact: Maintains composure in highly stressful or adverse situations, and diplomatically handles challenging or tense interpersonal situations.
- Employee Engagement and enthusiasm: Demonstrates commitment to the job, colleagues, the Fund, and its mission by acting in ways that further the accomplishment of its goals;
- People management: Lead and engage people to maximize organizational and individual performance through alignment with the Fund’s mission and attainment of strategic and operational goals.
- Coaching and mentoring: Enable co-workers to grow and succeed through feedback, instruction, and encouragement. Influence others to be excited and committed to furthering the Fund’s objectives. Have the ability to gain other’s support for ideas, proposals, and solutions.
- Excellence: Passionately strive to deliver quality services in a timely and cost-effective manner and seek continuous improvement through feedback and innovation.
- Integrity: Perform work with diligence endeavour to do the right thing under all circumstances and demonstrate trustworthiness and honesty.
- Transparency: Communicate honestly and share relevant information with customers and stakeholders.
- Creative problem solving and decision making: Analytically think about bringing disciplined analysis to information and situations, to see cause and effect and use this to make effective decisions.
- Customer Focus: Willing and able to give priority to customers, delivering high-quality services which meet their needs.
- Resourcefulness and initiative: Formulate new ideas or adapt or use existing ideas in a new or unexpected way to solve problems and think ahead to spot or create opportunities and maximize them.
- Flexibility and adaptability: Adapt to and work with a variety of situations, individuals, and groups think on one’s feet, and do not get disconcerted or stopped by the unexpected.
- Respect and interpersonal relations: Treat other staff and members of the public with courtesy, respect, and civility. Truly listen, understand, accept, and respect others’ opinions, feelings, and perspectives and demonstrate willingness to use this knowledge to shape one’s responses.
- Confidence: Justifiably believe in one’s ability to do the job, provide an opinion or advice when necessary and prepare to take a decisive course of action.
- Emotional intelligence: Understand own emotion and ‘triggers’ and how they impact own behaviour and/or the behaviour of others and understand own strengths and limitations.
- Teamworking: Work co-operatively, across organizational boundaries to achieve shared goals.
- Punctuality: Use one’s time effectively and productively, especially at work and observe timelines for activities as provided for in Fund policies and procedures.
- Working strategically: Align priorities, planning and action to the Fund’s Strategic Objectives identify patterns or connections between complex and ambiguous situations and use these to come to conclusions about key issues that affect DPF priorities.
- Holding people accountable: Be clear with others about what must be achieved, to what standard, by when, and within what budget, and then make clear their accountability for delivery.
- Leading and developing others: Lead, encourage, inspire, and support others to develop confidence and capability to help them realize their full potential.
- Networking: Build and maintain effective internal, and external relationships and networks with contacts, who can provide information, assistance, and support to further the Fund’s strategic goals.
- MINIMUM QUALIFICATIONS AND EXPERIENCE.
- A First Class of Upper Second-Class degree in communications, Journalism, Public Relations, Marketing or a related field from a recognized University is essential.
- 8+ years’ experience in a Communications, Public Relations, Marketing or related role is essential.
- A Master’s degree in marketing, communications, public relations, or a similar area of study is desirable.
- Experience in managing and executing public awareness across several communications media is desirable.
- Experience in developing content and managing websites and social media platforms is desirable.
